FAQ

 

NEW YEAR, NEW LOOK! 

Introducing the New Sergio Tacchini online shop. Easy Shopping, Easy Returns and Great Customer Experience!

Q. Why does the website look different and how does the effect me?

A.  Not only have we upgraded our website to give our customers the best online experience but we have moved our customer service and shipping warehouse into the US!  This means faster shipping, faster returns/refunds and better customer service! 

 

Q. How do I contact  Sergio Tacchini Customer service?

A. You may contact us via our Contact Us Form or email us at help@sergiotacchini.com
To reach our Customer Service Department by phone/text:  1-833-SERGIOT (1-833-737-4468).
Our hours of operation are Monday - Friday 10 am - 5 pm (EST)

 

Q. Why Should I create a Sergio Tacchini Account?

A. We encourage all of our customers to create an online account for security purposes. Some benefits of creating an account with Sergio Tacchini is that your personal information is protected with a password that no one else has access to your information is then saved for quick and easy ordering each time you access the site. You will be able to check the status of a current order and review all past orders.

 

Q. What size should I order?

A. Sergio Tacchini is a European brand and therefore apparel runs a bit slim. If you are unsure of what size to order please refer to our size chart. Please note that the size chart is based on body measurements not standard US sizes. 

 

Q. How Long do I have to Process a Return? 

A. We accept returns within 30 days of purchase, returns requested outside of this window cannot be processed. We only accept merchandise that is in unworn, unwashed with original tags attached for a full refund. 

 

Q. Who is responsible for return shipping costs?

A. Sergio Tacchini will cover all return shipping costs but we do charge a flat $8.00 handling fee, the sole exception of this handling fee will be if you receive an item with a manufacturer defect or the wrong item being received.  The handling fee will be deducted from the amount of your refund. 

*If the item you purchased arrived damaged or defective please contact customer service you will need to provide a photo of the damaged items within 3 days of receipt of shipment. 

 

Q. How can I get a Return Shipping Label?

A. Once customer service team is contacted we will email you your return label to place on the package.

 

Q. How long does it take to get my Refund after I sent back my Return?

A. Once your return is received and inspected and approved by our quality control team we will process your refund. All refunds will be made minus the cost of handling. Refund will automatically be applied to your credit card or original method of payment, within a 5-10 business days of it arriving back at our warehouse. 

 

Q. Its been more than 10 business days and I have not received my refund what should I do?

A. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@sergiotacchini.com.

 

Q. I ordered the wrong size or item how can I exchange it for the correct item?

A. At this time Sergio Tacchini does not accept any online exchange requests. Please process your return and place a new order. Please have your order number available in order to proceed with return. **The order number you will use, is the one found in your confirmation email when the order was originally placed 

 

Q. My Tracking number shows no movement or does not work what should I do?

A. If you just received your tracking number please wait a few hours for movement to appear. If movement never appears please contact customer service for help with this issue.