Refund policy

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Returns (where applicable)

**To help minimize costs, we kindly ask that items be returned in their original packaging. If an oversized box is used unnecessarily, any additional return shipping costs will be charged to the customer.**

We will gladly accept returns of unworn merchandise in saleable condition with all shipping and proof of purchase documents (or gift receipt) from our Sergio Tacchini website within 30 days of delivery. Customized items, fragrance, underwear and shipping charges are not returnable. Refunds will be credited to the original form of payment (see Refunds below). For gift receipt returns please be sure to have the full name and order number of the person who made the original purchase. Please note that gift cards cannot be returned, they may only be used toward the purchase of merchandise. We reserve the right to limit or deny purchases that, in our sole judgement, appear to be placed by dealers, resellers or which do seem not intended for personal use only.

Refunds (if applicable)

Once your returned item is received (and inspected) by our warehouse, we will notify you by email that your return is approved for refund or that we are not able to provide a refund and the reason for our decision. If approved, the refund will be processed and a credit will appear on your credit card statement or original form of payment with 10 business days from our receipt. The return handling fee of 30€ and any shipping charges you may have incurred will be deducted from the refund amount.

Late or missing refunds (if applicable)

Please note that there are often delays from the time we process a refund to the time a bank or credit card company properly reflect this transaction on your account. However, if after 15 business days from our receipt of the returned item you have not received a refund, please contact us at help@sergiotacchini.com.

Sale items

All marked down items or sale items are FINAL SALE and cannot be returned or exchanged.