TERMS & CONDITIONS

COVID SHIPPING UPDATES

Due to the ongoing pandemic and actions taken by governments and health organization​s, we are unable to ship to the UK , until further notice.  Additionally, our EU warehouse is experiencing transit and handling times that are longer than usual.  We are monitoring the current Coronavirus situation and will update this message as circumstances change.  Thank you for your patience and understanding

SHIPPING INFORMATION

STEU offers four shipping options: Standard Delivery, Express Delivery, Overnight Delivery and US Postal Service. Orders can be shipped anywhere in the 50 United States, including Alaska, Hawaii, Puerto Rico and US Virgin Islands. Shipping occurs during normal business days (Monday – Friday), excluding postal holidays

SHIPPING SCHEDULE

Standard: You will receive your purchase within 2 to 8 business days from your order date.*

Express: You will receive your purchase within 2-4 business days from your order date.*

Overnight: You will receive your purchase within 1-3 business days from your order date.*
Orders must be placed by 10 a.m. EST Mon-Friday to be processed for overnight delivery (does not cover weekend delivery).

*Please Note: Delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.

SHIPPING CHARGES

Standard: $10.00 Express: $15.00 Overnight: $30.00

Orders can be shipped anywhere in the 50 United States. Orders that will be shipped to Alaska, Hawaii, Puerto Rico and US Virgin Islands will have a $10 shipping charge for air service.

CANCELING ORDERS

At STLA, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact Customer Service at STLAcustomerservice@belovefineny.com.

RETURNS & EXCHANGES

OUR GUARANTEE

Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us. Please follow the instructions below so we can process your return as quickly as possible.

RETURN BY MAIL:

Non-customized, non-final sale merchandise can be returned in its original unworn condition and received WITHIN 15 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. STLA reserves the right to refuse worn or damaged merchandise.

Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.

Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Please keep your shipping receipt number for reference and tracking.

A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

If you do not have a pre-paid return shipping label, please contact Customer Service at STLAcustomerservice@belovefineny.com.

DAMAGED OR DEFECTIVE PRODUCT:

If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately via STLAcustomerservice@belovefineny.com. We will work with you to expedite the replacement or refund of your item.

FOR EXCHANGES:

At this time, sebago.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through sebago.com. If you need assistance please email Customer Service at STLAcustomerservice@belovefineny.com. We will process your return immediately upon receipt and credit your account for the merchandise.

FREQUENTLY ASKED QUESTIONS

Q: What can cause my order to be delayed?

A: There are several reasons why an order might be delayed. Typically, delays result from order-related data discrepancies. For instance, if the billing information you provide does not match what your bank has on file (including address and telephone number), your order may be delayed. Your order may also be delayed if the billing and shipping address are not the same.

Q: How long does it take to process and ship my order?

A: The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping speed you selected. All shipments take place in two stages: processing and transit.

PROCESSING

Processing and packing times are estimated 24-48 hours. This excludes orders placed on the weekend.

TRANSIT

• Standard delivery service 2-6 business days

• Express delivery service 3-4 business days

• Overnight delivery service 1-3 business days

Time frames are dependent on order date and your location.

Q: If the product do not fit can I exchange them for a different size?

A: If for any reason, you are not satisfied with the products you received from us, you can return them to us; and, we will credit your order. At this time, STLA does not offer exchanges. We suggest you return the item(s) and place a new order in the appropriate size on STLA. Below are the instructions for returning by mail.

• Merchandise must be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Sebago.com reserves the right to refuse worn or damaged merchandise.

• Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.

• Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Please keep your shipping receipt number for reference and tracking.

• A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

If you do not have a pre-paid return shipping label, please contact Customer Service at STLAcustomerservice@belovefineny.com.

Q: What methods of payment does STLA accept?

A: We currently accept the following forms of payment:

• American Express

• VISA

• Master Card

• Discover Card

• Pre-paid gift cards: Visa, MasterCard, American Express 

Q: Do you accept international credit cards?

A: STLA only accepts credit cards issued from U.S. banks with U.S. billing and shipping addresses.

Q: How is sales tax calculated?

A: We collect sales tax on orders delivered to certain jurisdictions. Order totals listed on your screen reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated at the time you checkout. Your actual tax total will include the correct local sales tax (if applicable).

Q: My order was not processed and there is a charge on my account. When will the charge be removed?

A: If you used a credit card or debit card, the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the hold will drop off your account according to your credit card or bank policy. This generally happens within 2-10 business days. For more information, contact your credit card company or bank to find out when the hold will be released.

Q: If I change my mind can I cancel or change my order?

A: Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. You may always return the item once you receive it and return shipping is free.